Francis stories orders are dispatched worldwide and will be placed within 1 or 2 business days. If unable to comply with these timings, we will notice you through e-mail. Delivery will take between 3-7 days depending on your order location.
Returns are accepted within 14 days after delivery. All returns after this delay will not be accepted. The product must be in its original condition, not used/worn nor washed. Once your return has been examined, we will notify you if it is eligible for a refund or not.
Please allow for 1 to 2 business days for the processing of your return, once it is received in their warehouse. Depending on the method of payment, the refund should show up on your account within 3 to 10 business days.
*We highly recommend you to email us within 7 days of receiving your order and to provide the issue and order confirmation number. Please refer to our terms and conditions on oaseas.com.