Alex

FRANCIS STORIES creates woollen garments that stand out for their extremely soft and comfortable touch and for the elegant, clean design. They only use the finest all-natural fibres and the best craftsmanship, to create pieces that endure throughout the cyclicity of the seasons.

While striving for high quality, they also commit to producing in an ethical and sustainable way, respecting and celebrating both nature, and the lives of those who contribute to each garment made.

All Francis stories  orders received will be placed within 1 or 2 business days. If unable to comply with these timings, we will notice you through e-mail.

Delivery will take between 3-7 days depending on your order location.

Returns are accepted within 14 days after delivery. All returns after this delay will not be accepted. The product must be in its original condition, not used/worn nor washed. 

Once your return has been examined, we will notify you if it is eligible for a refund or not. 

Upon receipt, they will inspect the return for its condition and issue you a refund for the purchase price of the product minus $15 dollars restocking fee.

Please allow for 1 to 2 business days for the processing of your return once is received in our warehouse. Depending on the method of payment, the refund should show up on your account within 3 to 10 business days.

*We highly recommend you to email us within 7 days of receiving your order and to provide the issue and order confirmation number. Please refer to our terms and conditions on oaseas.com